Members pack delivery

Snake
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Members pack delivery

Post by Snake » Tue 17 Feb, 2015 9:36 am

Has anyone received there's yet...we are waiting, told last Tuesday delivery last week.


fulleightyminutes
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Post by fulleightyminutes » Tue 17 Feb, 2015 9:40 am

Got an email today saying it would be 4-6 days Snake. Hope yours arrives soon too.

Snake
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Post by Snake » Tue 17 Feb, 2015 10:07 am

Hopefully before Saturday for free entry to trail

supercoach
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Post by supercoach » Tue 17 Feb, 2015 10:15 am

got a email mid to late last week, no sign yet

fergiefurr
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Post by fergiefurr » Tue 17 Feb, 2015 10:33 am

They called me yesterday to apologise that they are being delayed. They aren't sure when I will recieve it but it will be before round 1. Then 3 hours later I got an email saying it had been dispatched LOL. Wests tigers professionalism down to a T.

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THE POM
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Post by THE POM » Tue 17 Feb, 2015 11:19 am

Got all four family packs yesterday ! So shouldn't be far off.

tsjonathan
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Post by tsjonathan » Tue 17 Feb, 2015 11:44 am

Have not received mine yet. But what is the rush?

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kafta
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Post by kafta » Tue 17 Feb, 2015 4:42 pm

Got 1 of 4 family packs 2 days ago :wtf

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Sabre
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Post by Sabre » Tue 17 Feb, 2015 5:40 pm

Seems like false promises when they came out earlier this year and said improvements have been made to the membership department. I ordered mine the first week memberships were available and still haven't received mine.
It seems though they have said it will arrive next week every week for the last month.

Every year I'm disappointed by our membership team.

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Tigerdave
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Post by Tigerdave » Tue 17 Feb, 2015 5:45 pm

Glad I'm not the only one. Paid mid January. Sent them an email a couple of days ago.

Got an email back of
I apologise that you are yet to receive your membership pack.

You should have received a dispatch notification on Monday night indicating that your Pack has been sent and should be arriving with you in 4-6 business days from Monday. If it hasn’t already arrived I would assume it will be with you no later than Tuesday next week.

Again I apologise that it has not yet arrived and thank you for your patience and understanding in this matter.
This was last week...............still nothing

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Sabre
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Post by Sabre » Tue 17 Feb, 2015 5:54 pm

Simply not good enough when you pay good money to be a member.

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cqtiger
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Post by cqtiger » Tue 17 Feb, 2015 6:07 pm

My experience

Received email that wifey's member pack will arrive shortly. I sent email asking about my pack, got a reply saying that only my wifey's pack was ticked as Auto Renew.

I asked how this could be, since mine was the original membership with an added person. My email used for both, I did not remember ticking any Auto Renew?

Was told that "this is the first time that I have seen this happen, we apologise". No instructions to fix problem. Have sent further email asking if I have to redo my membership or if it was dealt with. No reply yet, email sent Sunday.

I'm not feeling the love

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innsaneink
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Post by innsaneink » Tue 17 Feb, 2015 6:14 pm

I think auto renew boxes were already checked, and you had to uncheck to opt out...might be wrong though

cochise
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Post by cochise » Tue 17 Feb, 2015 7:07 pm

For the 1st time think I received my membership without a glitch. I have all for packs and the seats appear to be correct, hopefully i dont show up to someone in my seats though. lol

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Sabre
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Post by Sabre » Wed 18 Feb, 2015 3:45 pm

Didn't arrive today either.

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cunno
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Post by cunno » Wed 18 Feb, 2015 8:41 pm

Received two of three today, not sure where the third is, may have fallen under the drivers seat??

alexaki
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Post by alexaki » Wed 18 Feb, 2015 9:11 pm

Nothing yet and I live 1 suburb away from Concord.... They could hand deliver ....

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Juro
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Post by Juro » Wed 18 Feb, 2015 9:23 pm

I got an email last Monday saying that it's been dispatched. Funny enough, the email was addressed to my 7 year old son. Didn't know whether that meant it was just his part of our family membership or all 4. Anyway, it said it should arrive in 4-6 business days.

5 business days later, my son's and daughter's packs turned up. On the plus side, the seats matched last year's, and my son is using the bag for his library bag. On the down side, there was no mention of the 2 adult packs, and this year's goodies seem cheaper than last year's.

I'm not too worried about the 2 remaining packs yet. We still have a while to go to our first game. Hope they don't make me start to worry though!
I've been a member since 2012. We last played finals football in 2011. Just saying...

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