2022 Membership info

OzLuke

Well-known member
Joined
May 7, 2019
Messages
2,991
Before anyone starts. This is NOT Pascoe’s fault. He’s not in charge of football matters, player retention / signing or memberships. As CEO of a football club he is looking after the important things like Scarf revenue and how to maximize scarf sales. It’s scarf 101 you simpletons.
Was he in charge when we went through that horrendous almost fluro orange scarf stage? Or was he banned that year?
 

Jedi_Tiger

Well-known member
Joined
Jul 22, 2014
Messages
8,617
It all feels like they went yep great idea and just slapped something together. The process is clunky and needs more explanation on the website.

The new people in the membership department aren’t helping. Bring back Joel
has Joel left? he was pretty good
 

Tucker

Well-known member
Joined
Nov 9, 2021
Messages
947
This will be an interesting thread to send to the Ask the Bosses initiative....

After serving up the rubbish they did over the past few years, but especially the amazing amount last comp, they slug the fans with the second highest prices....
It would be interesting to see how they actually come to the pricing conclusion....
Gotta pay for the new gym and store rooms....
 

Masterton

Well-known member
Joined
Jul 14, 2009
Messages
3,843
I was actually in some meeting where this was discussed, I think the idea has merit, allowing people to select their own items for the membership pack is a good idea and addresses complaints that the club has been receiving for years. I do however think it has been implemented poorly and better communication around the process was needed.
Concept: A-
Implementation: D
 

Yossarian

Well-known member
Joined
Jul 11, 2009
Messages
12,549
Location
Central Coast
Scrap the dollars value like a shop and have points.

Everyone is given a set amount of points and use that to create a pack. The standard pack should have a points value attached.

The card either doesn’t exist or is an opt in option for free.

Shipping - no cost

There fixed the entire process
Perfect.
 

Harvey

Well-known member
Joined
Jun 22, 2015
Messages
8,665
Location
Leumeah
I was actually in some meeting where this was discussed, I think the idea has merit, allowing people to select their own items for the membership pack is a good idea and addresses complaints that the club has been receiving for years. I do however think it has been implemented poorly and better communication around the process was needed.
I could select and purchase additional items last year. I just don't remember costs going up for less than was provided previously, and then being given credit, which basically covered a shipping charge applied.

If you offer a membership that includes set supporters gear, then surely the cost of getting that to you should be included in the membership price. How else are you supposed to get what you have been charged for? Is Pascoe working on a teleporter to deliver membership packages without the need for shipping next year.

Smells like most of what comes out of our club. Amateur & shitty!!
 

Chicken_Faced_Killa

Well-known member
Joined
Apr 17, 2017
Messages
4,833
the horror......
Why should we not be disappointed with having to pay shipping for something we order already. Most shops give free shipping for purchases these days.

The club has totally stuffed the roll out of this new system. They need to evaluate for next year to make it a true build your own package (if that is actually what they are trying to do).
 

CloudyGlock

Well-known member
Joined
Jun 25, 2022
Messages
370
Why should we not be disappointed with having to pay shipping for something we order already. Most shops give free shipping for purchases these days.

You ordered membership and a standard pack (which includes digital pass).


The club has totally stuffed the roll out of this new system. They need to evaluate for next year to make it a true build your own package (if that is actually what they are trying to do).

If paying postage is a horror to you and cause for damning the club, you need bigger problems.
 

Chicken_Faced_Killa

Well-known member
Joined
Apr 17, 2017
Messages
4,833
You ordered membership and a standard pack (which includes digital pass).




If paying postage is a horror to you and cause for damning the club, you need bigger problems.
They have obviously had that many complaints about the postage that they had to send out an additional email to explain it. They have stuff up the roll out of this completely.

Effectively the club has told people they can build their own membership pack but they can’t really unless they want to pay more money. Which has always been an option anyway how they are just forcing everyone to visit the membership shop.

The site is clunky and there is little explanation in how the system works. If I opt out of my membership pack do I get more money to spend in the shop? That info isn’t anywhere.

In relation to the cards this wasn’t mentioned in any emails previously they just said that’ll be $5 thanks (if you want a physical card)

The communication around this all has been poor.
 

CloudyGlock

Well-known member
Joined
Jun 25, 2022
Messages
370
They have obviously had that many complaints about the postage that they had to send out an additional email to explain it. They have stuff up the roll out of this completely.

Effectively the club has told people they can build their own membership pack but they can’t really unless they want to pay more money. Which has always been an option anyway how they are just forcing everyone to visit the membership shop.

The site is clunky and there is little explanation in how the system works. If I opt out of my membership pack do I get more money to spend in the shop? That info isn’t anywhere.

In relation to the cards this wasn’t mentioned in any emails previously they just said that’ll be $5 thanks (if you want a physical card)

The communication around this all has been poor.
Its an outrage.....I want to speak to the manager!
 
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