Forum Members,
Need to alert everyone that you need to maybe check your membership for this season.
I called the Club 2x (Left VM both times) called back a week later after 2nd VM.
The reason i called was that last season i purchased a Magic Round Membership as based in QLD and seemed good value.
When COVID hit and members could not attend games (Understandable) was given the option to do the following form an email i received.
A. Pledge my membership.
B. Roll over Membership in 2021.
C. Request a refund based upon Hardship.
I opted for option B mainly because of the away the WT handed this whole pledge situation was not impressed happy for them to keep my $ and was not expecting Tickets this season to magic round essentially paid for 2 years minus tickets as a financial contribution.
Now after receiving a call back from Joel who was extremely belittling was told my member had not rolled over last year and i was not a current member.
Blamed the Marketing system would check with his Manager Nathan and i requested an email reply.
If it takes 2 calls to come back to myself a week later, get an absolute smart ass attitude on the phone i wonder what is the point of being a member.
Will await outcome, but back office looks just as inefficient as usual and certainly don't feel like a valued member.
