I have been reading with interest the difficulties members have had in receiving their cards on time and the general disorganisation of the Wests Tigers Membership office.
My wife and I have been members since 2007 (and we signed our 2 year old son up last year). We renew every year as soon as renewals open as we love getting to the ground and want to keep our seats. At Leichhardt we are second row in the Latchem Robinson stand, above the player’s race. At SFS we are on about the 40m line.
For season 2012 we renewed via the website as a “renewing member” sometime in November 2011.
2 weeks prior to the Cronulla game (round one) we received a letter each reminding us to "Renew your membership as the season is just weeks away!” Odd?
The following week our membership cards arrived. So it was off to Leichhardt on a warm and sunny day to watch the boys.
As we entered the great ground I must admit it was the first occasion I had looked at the membership cards. We had been moved. From the aforementioned position in the Latchem Robinson Stand to Bay 11, Row A. The very front row on the 10 metre line, no shade, no shelter, not even a view of the opposite touchline. What was going on?
We decided to head home and watch the game on TV as we wouldn’t be seeing much from the seats we were given.
At home I realised that the membership number on the letter the cards were attached to was different to the membership number on the cards. Curious. We had also been moved at SFS.
My wife called the club on the Monday to ask for an explanation. No joy, “someone will call you back”. A week later she got through to someone in the office (because nobody called back) and was told “Oh yeah, there has been a problem with the ticketing. I don’t think you will get your seats back”.
After 4 weeks and no call back from Ashleigh, who is apparently the ticketing manager, we have been told that there was an issue with online renewals where the system made a new profile for an existing member and therefore allocated them a new seat. So some other new member hit the jackpot and got the seats we had for 5 years running and paid money for. We asked to be moved to a better seat. “No, you won’t be moved”. They have not once apologised for the stuff up or made any attempt to offer a resolution that would be suitable. We are basically being told “this is how it is, deal with it”
Losing the great seats we had is disappointing. But what really hurts is the utter disdain which we as members in our 6th consecutive year have been treated. No apology, no call backs, just deal with it. We will be seeking a refund in full as what we have been given is not what we paid for. If we don’t receive this, the Office of Fair Trading will be involved. It’s a disgrace that a club would treat loyal members in such a way, not to mention stupid given how competitive the sporting market is.
I feel betrayed by the club I love. In the last few years I have felt aggrieved by the club’s handling of certain matters but stuck solid. This is feeling like a knockout blow.
Treat your members and fans with the dignity and respect they deserve. We pay good money, of our own, and all we ask for is some common courtesy. I’m not asking for much. And you can keep your cooler bag…