I was deeply saddened this morning to receive a request from Cobar to have his account removed due to feeling broken. First and most importantly I’ve offered my own personal support to Cobar in this stressful time for him and above all wish him a speedy recovery and quick health as we await his return.
This episode demonstrates that we’re not a community of avatars, but actually real people with real lives. The keyboard gives people anonymity and the power to forget their problems and interact with likeminded fans of their favourite sports team. Sadly people also forget that we are all real people too (well, maybe there are a few bots!) and when you make a comment, send a PM or do an action, you’re affecting a real person. The vast majority of us understand and respect this, but for those times where things slip through, that’s where we have mods.
The mods now have a vastly broader range of tools at their disposal, certainly more that previous years. Overall, I’ve received overwhelming positive feedback from across the userbase on the “new” mod team. There has been some criticism and behind the scenes I’ve tried to offer advice on how things can be improved. Cobar has done an excellent job in organising and ‘jazzing’ up the subforums and I know everyone appreciates his effort.
It's not all rosy though and there have been several complaints of over-moderation which I’ve personally been working to address. While I’ve no doubt that the intention was good, yesterday’s bulk deletion of posts and banning of people who criticised it was neither required or acceptable.
I cannot be here to read every single post, all hours of the day, seven days a week. I certainly don’t expect that of the mods, nor have I ever asked them to do that. My opinion has always been that mods should act quietly, tidying up topics/threads only where needed and actioning any issues reported by the collective community through the report tool, thus effectively having community-lead moderation. On the whole most people seem to agree and prefer this approach too.
The fact is that some people may have different opinions to you. Sometimes those different opinions may be uncomfortable for you. Part of being a diverse community who all passionately support the same team means that people will clash, but this is where it is
your responsibility to act like an adult. For the entirety of this forum’s existence it has been policy that people are entitled to express their opinions as long as it is not illegal or offensive. I will not be here to hold your hand and give you a tissue because you got into an argument with someone on the internet. At the same time, I will not ban people because they have a view or opinion on the team that may be unpopular, but I will not hesitate to ban a blatantly offensive person or someone who is demonstrably antisocial.
Remember: if you post your opinion on a public forum you are inviting others to make comment on it.
Moderators shouldn’t have to deal with childish bickering and users are totally turned off by it. No one cares if you win a fight on the internet. Unfortunately most of the issues arise from people forgetting that they posting on a public forum where – I hate to say it – your opinion is equally as valued and valid as it is unvalued and invalid. In my opinion the Moderators do a fantastic job in keeping trash away (you don’t see the bulk of the work they do behind the scenes).
I note some comments made above regarding me removing willow as a Moderator. As you know, after
many years of being a dedicated mod, I released Willow from the role.
Towards the end of that period I was being inundated with complaints, pleas and abuse at me about Willow’s behaviour, typically from long-time community members who he had either unilaterally banned for trivial things (eg. typing SH!!T) or for having conflicting views or being critical of the club. The criticism was that forum was no long a place where opinions could be expressed. Despite multiple attempts by me to get Willow to reign in his moderating for his own sake, he kept going. I note that some of the people who’ve commented above were people who he had banned and who emailed me pleading for action to be taken.
Sorry, but if you want a lovey-dovey place with only happy rainbows and sunshine then this isn’t the place for you. Our team has been performing poorly for years so it’s only natural that passionate fans become negative. Deleting this and banning people for being frustrated is not acceptable. I offered Willow (and others) the chance to stay on as a Forum Leader and still have some powers but he asked to have his account deleted. It was a very difficult decision to make and I wish that it could have ended up better.
Never the less, we've moved on, but that's not so say that the criticism hasn't stopped.
From the last month alone, looking through comments and emails to me, I’m being asked to:
- Enforce strict content control
- Instant banning on any offence
- “Ban all swearing”
- “Allow all swearing”
- All new posts to be approved by a moderator
- “There are too many mods”
- “There are not enough mods”
- “This person shouldn’t be a mod, I don’t agree with them”
- “Make me a mod!”
If you are one of the ones complaining but you haven’t used the Report tool, then your complaint is useless.
This place will never be perfect because we’re drawn from a wide range of fans, from different ages, demographics and expectations. Someone will inevitably be offended by something. But we all trying to support out team, so please just try and be kind to each other.
So here are my suggestions for everyone to try to get the most out of your time here:
- Don’t take things so seriously. It’s just an internet forum.
- If you are easily hurt by people disagreeing with you, do not post.
- If someone doesn’t agree with you, understand that everyone is entitled to an opinion.
- Use the IGNORE function. If you don’t like someone, IGNORE them. Their posts wont appear for you. Simple.
- If you see someone attacking another poster (remember, disagreeing with someone is not attacking them) then immediately report the post.
- Understand that what you don’t see is the regular issuing of time-outs for users who don’t comply with the community rules, but who otherwise come back after their timeout and successfully take part in the community
I now await the inevitable emails, complaints and attacks that I'm about to receive...