Changes to Wests Tigers Membership Program 2014
• ANZ STADIUM
Wests Tigers are moving house in 2014\. We are excited to announce our third home venue will be changing to ANZ Stadium, Homebush indefinitely. With this change comes a lot of exciting new benefits for our Members, please refer to the more detailed communication piece sent last Friday to further understand how this move will affect you and your seating.
Exciting New Benefits
- Reciprocal Access to up to three (3) Wests Tigers away games played at ANZ Stadium (includes blockbusters against other ANZ Stadium tenants)
- 5% off Food and Beverage at Wests Tigers home games played at ANZ Stadium
- Access to a Members only terrace bar
• REDUNDANT PACKAGES
After conducting a club wide review and obtaining feedback from our many stakeholders we have made some necessary changes to the membership program for the 2014 Season.
With a view to simplify our membership offerings the following packages have been made redundant:
• Premium LO/CSS.
• Stripes Plus
• Out of Towners
The Premium membership package will still be available for purchase in the form of the two options listed below and in the seating categories of Gold, Silver and Bronze.
- Premium ANZ/LO
- Premium ANZ/CSS
Stripes and Out of Towners: We understand that the vast majority of Members these packages to show their support of our great Club, however many were not able to commit to attending our home games on a regular basis.
To ensure you receive the best value out of your Membership for the 2014 season we will be combining the Stripes and Out of Towners memberships into one new package: – The Supporters Membership.
• WHAT’S NEW?
Introducing the Supporters Membership
The Supporters Membership will be available for only $50 and includes the following:
• A Supporters Kit – Bumper Sticker , Lanyard, Members Exclusive Keyring , Member card and card holder
• Member benefits – including priority purchase access for all NRL major events such as State of Origin and Grand Final tickets
• Members will receive 10% off Wests Tigers Merchandise throughout the season when shopping on-line, in our GearZone stores and on game day
Introducing the Claws Gold Membership
The Claws Membership is now available with a Gold seating option. Claws Members can nominate ANZ Stadium, Campbelltown Sports Stadium or Leichhardt Oval as their venue to watch four (4) home matches now with a Gold, Silver or Bronze seating choice.
• NEW ADD ON ITEMS
Season 2014 will give Wests Tigers Members the opportunity to purchase a great selection of Members Only Add On items to compliment your 2014 Member Kit.
- Members Only Merchandise Bundle: Includes polo shirt (Sizes 2XS-4XL) and scarf $35.00
- Members Only Flat Brim Cap: $20.00
- Members Only Seat Sleeve $10.00
- Members Only Cap $10.00
- 2 x Flexi General Admission tickets (applicable for any Wests Tigers home game): $25.00
• MEMBER MERCHANDISE OFFER
A great part of membership benefits is access to exclusive merchandise vouchers and offers. In 2014 we will be offering Wests Tigers Members 10% off all merchandise purchases throughout the season. This will be in place of the merchandise vouchers received in the past.
The discount will be available for purchases at GearZone Concord, GearZone Macarthur Square, Wests Tigers Online Shop and at Wests Tigers home games upon presentation of your 2014 Member Card.
• NEW SYSTEM
The Wests Tigers have been working closely with the NRL over the past nine months on the implementation of a new customer relationship management system and processes to support our membership program.
The new system “Salesforce” has an intuitive user interface familiar to most users who have experience carrying out online purchases/transactions and will allow the Wests Tigers to manage Member accounts in a much more efficient manner. The increased capabilities will be of great benefit to both parties and will be a huge step towards providing a greater level of support and customer service to our Members.
The changes primarily affecting Members will be the format of our Member Portal (membership purchase/renewal area of the website). It will be a different layout but will predominantly have the same features and perform the same function. As mentioned it is very intuitive and will be a simple “step by step” renewal/purchase process. The Wests Tigers Membership Team will always be on hand to assist if you feel unsure about any step of the process.
• IMPORTANT ACCOUNT HOLDER INFORMATION
The implementation of the new system has brought about many enhancements to your membership accounts, including relationships with other Members. Across the years we have advised the best way to represent a group of Members is by appointing a group leader via a primary account holder.
The new system has been updated with these associations so you will still be connected to whoever has been your primary account holder in the past.
Please note: Any Member that has an account holder that is not themselves will not be able to individually renew /pay for their membership. You are classified as a “secondary account holder” which means only your primary account holder can renew for you and the rest of your group. This may mean you do not directly receive a renewal communication as it will come via your primary account holder.
We certainly have the ability to change the primary account holder on any membership so if you are a secondary account holder and wish to become the primary on your account, please contact the Wests Tigers Membership Team prior to undertaking your renewal.
• PARTIAL PAYMENT/NEW ROLLING RENEWAL PLAN
All Debit Success customers from 2014 onwards will be automatically opted in to rolling renewals.
Rolling Renewals: Rolling renewals are automatically applied to members paying by installments, but are optional for members paying in full. Rolling renewals will mean the membership is automatically renewed into the same seats and packages for subsequent seasons, at the updated and relevant price. Prior to the renewal rollover members will be given a 28-day period in which to make any changes or upgrades to the membership package, payment information, or to notify the Wests Tigers in writing that they do not wish to rollover (strict timeframes apply).
Rolling Renewals if Paying by Installments: Rolling renewals automatically apply to all members paying by installments. Installments will commence on October 17, 2013 and a maximum of 11 monthly installments will apply in order for all accounts to be paid in full and finalised by August 17, 2014\. All members who join after October 17, 2013 will have their number of installments adjusted, and payments re-calculated, to ensure the account is still finalised by August 17, 2014\. Installments will commence for the following season in October, 2014 unless the member notifies the Wests Tigers in writing that they wish to ‘Opt Out’. All members paying by installments are also bound by the Debitsuccess Terms and Conditions available at [www.weststigers.com.au/debitsuccess](http://www.weststigers.com.au/debitsuccess).
Rolling Renewals if Paying in Full: Any members paying in full who select the rolling renewal option will have the full payment charged to the same credit card as the previous season, and the member is responsible for updating these details should the card details change, or to provide the new expiry date if the card expires. To select the rolling renewal option, please complete the relevant section when submitting payment details.
We note this is a lot to digest, so should you have any questions in regards your Membership please do not hesitate to contact the Wests Tigers Membership team on 02 8741 3300.
_Posted using RoarFEED 2013_