Looks like they have reacted to some criticism at least but how incompetent are they with the auto renewal issue?
If you were not aware of the general incompetence of this organisation you could be forgiven for thinking that they were running an auto renewal scam, the kind of thing that Government Departments like Fair Trading are set up for to protect consumers from.
I can't speak for anyone else but I received emails on 22nd, 27th and 28th September as well as 3rd October all of them urging existing members to log in and to opt in or opt out of Auto Renewal.
I don't know about anyone else, but at least for the time being I chose to opt out of auto renewal for myself and my son, thinking that I might just wait and see how things go with the review, off season player movements and so on before I even think about parting with my hard earned cash.
I can only guess that they they did not like the response that they received from members or they were just unable to manage the unwieldy system that they had created and now they look like some dodgy operator that is trying to get their hooks into you and just won't take NO for an answer.
Late yesterday afternoon, both my son and I received emails telling us that our package was ready for automatic renewal despite us already jumping through the hoops and opting out already, at least for the time being.
I have included below an excerpt from the email requiring us to jump through even more hoops to opt out of auto renewal.
We were also further advised that we need to do so by 16th October or else they would be taking our money on the 19th October.
I really don't know if this is pure incompetence on the part of the club or just a scam to catch some people out in an effort to try and hang on to Member numbers off the back of 2 wooden trophies.
Automatic Renewal
We are pleased to inform you that your 2023 Wests Tigers XXXXXXXXXXXXXXX Membership Package will automatically renew in season 2024.
For further information on 2024 Membership, including pricing, please click HERE.
We understand that circumstances may change, and you may wish to opt-out of automatic renewal.
Opt-Out Option: If, for any reason, you do not wish to continue with automatic renewal for your Wests Tigers Membership, you have the option to opt-out. We respect your choice, and the process to opt-out is straightforward. Here's how you can do it:
- Online Opt-Out: Simply fill out the form HERE and the team will be in contact to confirm you have been opted out.
- Contact Our Team: If you prefer to speak directly with our Membership team, feel free to call us at (02) 8741 3300 or email membership@weststigers.com.au