Membership 2020/2021

[Tigerbuck63]

Forum Members,

Need to alert everyone that you need to maybe check your membership for this season.

I called the Club 2x (Left VM both times) called back a week later after 2nd VM.

The reason i called was that last season i purchased a Magic Round Membership as based in QLD and seemed good value.

When COVID hit and members could not attend games (Understandable) was given the option to do the following form an email i received.

A. Pledge my membership.
B. Roll over Membership in 2021.
C. Request a refund based upon Hardship.

I opted for option B mainly because of the away the WT handed this whole pledge situation was not impressed happy for them to keep my $ and was not expecting Tickets this season to magic round essentially paid for 2 years minus tickets as a financial contribution.

Now after receiving a call back from Joel who was extremely belittling was told my member had not rolled over last year and i was not a current member.

Blamed the Marketing system would check with his Manager Nathan and i requested an email reply.
If it takes 2 calls to come back to myself a week later, get an absolute smart ass attitude on the phone i wonder what is the point of being a member.

Will await outcome, but back office looks just as inefficient as usual and certainly don't feel like a valued member.

 

[cochise]

Forum Members,

Need to alert everyone that you need to maybe check your membership for this season.

I called the Club 2x (Left VM both times) called back a week later after 2nd VM.

The reason i called was that last season i purchased a Magic Round Membership as based in QLD and seemed good value.

When COVID hit and members could not attend games (Understandable) was given the option to do the following form an email i received.

A. Pledge my membership.
B. Roll over Membership in 2021.
C. Request a refund based upon Hardship.

I opted for option B mainly because of the away the WT handed this whole pledge situation was not impressed happy for them to keep my $ and was not expecting Tickets this season to magic round essentially paid for 2 years minus tickets as a financial contribution.

Now after receiving a call back from Joel who was extremely belittling was told my member had not rolled over last year and i was not a current member.

Blamed the Marketing system would check with his Manager Nathan and i requested an email reply.
If it takes 2 calls to come back to myself a week later, get an absolute smart ass attitude on the phone i wonder what is the point of being a member.

Will await outcome, but back office looks just as inefficient as usual and certainly don't feel like a valued member.

It is very difficult to work out what you are trying to say, maybe try an edit?

 

[Needaname]

Forum Members,

Need to alert everyone that you need to maybe check your membership for this season.

I called the Club 2x (Left VM both times) called back a week later after 2nd VM.

The reason i called was that last season i purchased a Magic Round Membership as based in QLD and seemed good value.

When COVID hit and members could not attend games (Understandable) was given the option to do the following form an email i received.

A. Pledge my membership.
B. Roll over Membership in 2021.
C. Request a refund based upon Hardship.

I opted for option B mainly because of the away the WT handed this whole pledge situation was not impressed happy for them to keep my $ and was not expecting Tickets this season to magic round essentially paid for 2 years minus tickets as a financial contribution.

Now after receiving a call back from Joel who was extremely belittling was told my member had not rolled over last year and i was not a current member.

Blamed the Marketing system would check with his Manager Nathan and i requested an email reply.
If it takes 2 calls to come back to myself a week later, get an absolute smart ass attitude on the phone i wonder what is the point of being a member.

Will await outcome, but back office looks just as inefficient as usual and certainly don't feel like a valued member.

It is very difficult to work out what you are trying to say, maybe try an edit?

I received an email from a Joel. Addressed to Stephen (not my name btw) Something about roll over not occurred. So I emailed him back and I said wrong person intended. Also I’m pretty sure I had a membership roll over.
He advised that wasn’t the case and that I’ll need to sign up for 2021.
Double checked my member history and everything seemed in check.
Last year I kept my 2020 membership (option 1 I think)
Side note; my membership pack arrived today.

 

[cochise]

Forum Members,

Need to alert everyone that you need to maybe check your membership for this season.

I called the Club 2x (Left VM both times) called back a week later after 2nd VM.

The reason i called was that last season i purchased a Magic Round Membership as based in QLD and seemed good value.

When COVID hit and members could not attend games (Understandable) was given the option to do the following form an email i received.

A. Pledge my membership.
B. Roll over Membership in 2021.
C. Request a refund based upon Hardship.

I opted for option B mainly because of the away the WT handed this whole pledge situation was not impressed happy for them to keep my $ and was not expecting Tickets this season to magic round essentially paid for 2 years minus tickets as a financial contribution.

Now after receiving a call back from Joel who was extremely belittling was told my member had not rolled over last year and i was not a current member.

Blamed the Marketing system would check with his Manager Nathan and i requested an email reply.
If it takes 2 calls to come back to myself a week later, get an absolute smart ass attitude on the phone i wonder what is the point of being a member.

Will await outcome, but back office looks just as inefficient as usual and certainly don't feel like a valued member.

It is very difficult to work out what you are trying to say, maybe try an edit?

I received an email from a Joel. Addressed to Stephen (not my name btw) Something about roll over not occurred. So I emailed him back and I said wrong person intended. Also I’m pretty sure I had a membership roll over.
He advised that wasn’t the case and that I’ll need to sign up for 2021.
Double checked my member history and everything seemed in check.
Last year I kept my 2020 membership (option 1 I think)
Side note; my membership pack arrived today.

Funnily enough I got my membership pack back around the end of November but my keyrings showed up today.

 

[Russell]

Forum Members,

Need to alert everyone that you need to maybe check your membership for this season.

I called the Club 2x (Left VM both times) called back a week later after 2nd VM.

The reason i called was that last season i purchased a Magic Round Membership as based in QLD and seemed good value.

When COVID hit and members could not attend games (Understandable) was given the option to do the following form an email i received.

A. Pledge my membership.
B. Roll over Membership in 2021.
C. Request a refund based upon Hardship.

I opted for option B mainly because of the away the WT handed this whole pledge situation was not impressed happy for them to keep my $ and was not expecting Tickets this season to magic round essentially paid for 2 years minus tickets as a financial contribution.

Now after receiving a call back from Joel who was extremely belittling was told my member had not rolled over last year and i was not a current member.

Blamed the Marketing system would check with his Manager Nathan and i requested an email reply.
If it takes 2 calls to come back to myself a week later, get an absolute smart ass attitude on the phone i wonder what is the point of being a member.

Will await outcome, but back office looks just as inefficient as usual and certainly don't feel like a valued member.

I think you should email JP and complain about Joel, WT do not need anything but brilliant customer service.

That is what he is there for ... if he can't do the job properly he should be dismissed immediately. No buts......

 

[tigerbalm]

Forum Members,

Need to alert everyone that you need to maybe check your membership for this season.

I called the Club 2x (Left VM both times) called back a week later after 2nd VM.

The reason i called was that last season i purchased a Magic Round Membership as based in QLD and seemed good value.

When COVID hit and members could not attend games (Understandable) was given the option to do the following form an email i received.

A. Pledge my membership.
B. Roll over Membership in 2021.
C. Request a refund based upon Hardship.

I opted for option B mainly because of the away the WT handed this whole pledge situation was not impressed happy for them to keep my $ and was not expecting Tickets this season to magic round essentially paid for 2 years minus tickets as a financial contribution.

Now after receiving a call back from Joel who was extremely belittling was told my member had not rolled over last year and i was not a current member.

Blamed the Marketing system would check with his Manager Nathan and i requested an email reply.
If it takes 2 calls to come back to myself a week later, get an absolute smart ass attitude on the phone i wonder what is the point of being a member.

Will await outcome, but back office looks just as inefficient as usual and certainly don't feel like a valued member.

Maybe do the survey they offer when you roll over. I'm sure Joel has some KPI's.

 

[Tigerbuck63]

Forum Members,

Need to alert everyone that you need to maybe check your membership for this season.

I called the Club 2x (Left VM both times) called back a week later after 2nd VM.

The reason i called was that last season i purchased a Magic Round Membership as based in QLD and seemed good value.

When COVID hit and members could not attend games (Understandable) was given the option to do the following form an email i received.

A. Pledge my membership.
B. Roll over Membership in 2021.
C. Request a refund based upon Hardship.

I opted for option B mainly because of the away the WT handed this whole pledge situation was not impressed happy for them to keep my $ and was not expecting Tickets this season to magic round essentially paid for 2 years minus tickets as a financial contribution.

Now after receiving a call back from Joel who was extremely belittling was told my member had not rolled over last year and i was not a current member.

Blamed the Marketing system would check with his Manager Nathan and i requested an email reply.
If it takes 2 calls to come back to myself a week later, get an absolute smart ass attitude on the phone i wonder what is the point of being a member.

Will await outcome, but back office looks just as inefficient as usual and certainly don't feel like a valued member.

It is very difficult to work out what you are trying to say, maybe try an edit?

Sorry few Typos in the Post but guts of the matter was

Believed i clicked on the link to roll over membership to 2021was not expecting any tickets just member rollover.

Told that i would need to purchase a new membership this season.

Customer service representing the WT had a demeaning attitude when i questioned things, was not rude to him but by the end of the call told him needed an attitude adjustment and to find out from Manager what my options are in 2021 and email me a reply this time as i no longer trust there systems in place.

 

[Tigerbuck63]

Forum Members,

Need to alert everyone that you need to maybe check your membership for this season.

I called the Club 2x (Left VM both times) called back a week later after 2nd VM.

The reason i called was that last season i purchased a Magic Round Membership as based in QLD and seemed good value.

When COVID hit and members could not attend games (Understandable) was given the option to do the following form an email i received.

A. Pledge my membership.
B. Roll over Membership in 2021.
C. Request a refund based upon Hardship.

I opted for option B mainly because of the away the WT handed this whole pledge situation was not impressed happy for them to keep my $ and was not expecting Tickets this season to magic round essentially paid for 2 years minus tickets as a financial contribution.

Now after receiving a call back from Joel who was extremely belittling was told my member had not rolled over last year and i was not a current member.

Blamed the Marketing system would check with his Manager Nathan and i requested an email reply.
If it takes 2 calls to come back to myself a week later, get an absolute smart ass attitude on the phone i wonder what is the point of being a member.

Will await outcome, but back office looks just as inefficient as usual and certainly don't feel like a valued member.

I think you should email JP and complain about Joel, WT do not need anything but brilliant customer service.

That is what he is there for ... if he can't do the job properly he should be dismissed immediately. No buts......

Thanks Russell will await a reply and see what transpires certainly annoyed a long standing member with his attitude.

 

[happy_tiger]

Forum Members,

Need to alert everyone that you need to maybe check your membership for this season.

I called the Club 2x (Left VM both times) called back a week later after 2nd VM.

The reason i called was that last season i purchased a Magic Round Membership as based in QLD and seemed good value.

When COVID hit and members could not attend games (Understandable) was given the option to do the following form an email i received.

A. Pledge my membership.
B. Roll over Membership in 2021.
C. Request a refund based upon Hardship.

I opted for option B mainly because of the away the WT handed this whole pledge situation was not impressed happy for them to keep my $ and was not expecting Tickets this season to magic round essentially paid for 2 years minus tickets as a financial contribution.

Now after receiving a call back from Joel who was extremely belittling was told my member had not rolled over last year and i was not a current member.

Blamed the Marketing system would check with his Manager Nathan and i requested an email reply.
If it takes 2 calls to come back to myself a week later, get an absolute smart ass attitude on the phone i wonder what is the point of being a member.

Will await outcome, but back office looks just as inefficient as usual and certainly don't feel like a valued member.

I think you should email JP and complain about Joel, WT do not need anything but brilliant customer service.

That is what he is there for ... if he can't do the job properly he should be dismissed immediately. No buts......

Remind Nathan who pays his wages and that Sydney isn't that far away lol

 

[hank37w]

There's some weird stuff going on.

I got an email from the club to an old email address that I have kept but no longer use but have maintained to catch the old odd stray email.

The email was asking me to complete a survey about what it would take for me to become a member.

I would say that they think I have been a member in the past but that I am not currently a member.

On the same day I received 2 emails from the club to my current email address.

One of the emails was for a survey the same as described above and the second one was another survey to be completed for a current active member.

The records in the back room are seriously screwed up and I find myself having to contact the club at least once every year to confirm and sort out the current status of my membership and things like loyalty pins etc.

I recently had dealings with Joel on 2 occasions and found him to be quite helpful, that is assuming that he gave me the right information.

 

[Tigerbuck63]

There's some weird stuff going on.

I got an email from the club to an old email address that I have kept but no longer use but have maintained to catch the old odd stray email.

The email was asking me to complete a survey about what it would take for me to become a member.

I would say that they think I have been a member in the past but that I am not currently a member.

On the same day I received 2 emails from the club to my current email address.

One of the emails was for a survey the same as described above and the second one was another survey to be completed for a current active member.

The records in the back room are seriously screwed up and I find myself having to contact the club at least once every year to confirm and sort out the current status of my membership and things like loyalty pins etc.

I recently had dealings with Joel on 2 occasions and found him to be quite helpful, that is assuming that he gave me the right information.

I can answer that for you as i questioned about membership pins last season and my paid membership length they had in there system as was incorrect.

They are running 2 databases on Memberships they changed the prior year, obviously its been handled terribly and they have not brought across the data from the prior database before upgrading and looks like still not completed yet.

 

[Needaname]

Forum Members,

Need to alert everyone that you need to maybe check your membership for this season.

I called the Club 2x (Left VM both times) called back a week later after 2nd VM.

The reason i called was that last season i purchased a Magic Round Membership as based in QLD and seemed good value.

When COVID hit and members could not attend games (Understandable) was given the option to do the following form an email i received.

A. Pledge my membership.
B. Roll over Membership in 2021.
C. Request a refund based upon Hardship.

I opted for option B mainly because of the away the WT handed this whole pledge situation was not impressed happy for them to keep my $ and was not expecting Tickets this season to magic round essentially paid for 2 years minus tickets as a financial contribution.

Now after receiving a call back from Joel who was extremely belittling was told my member had not rolled over last year and i was not a current member.

Blamed the Marketing system would check with his Manager Nathan and i requested an email reply.
If it takes 2 calls to come back to myself a week later, get an absolute smart ass attitude on the phone i wonder what is the point of being a member.

Will await outcome, but back office looks just as inefficient as usual and certainly don't feel like a valued member.

It is very difficult to work out what you are trying to say, maybe try an edit?

I received an email from a Joel. Addressed to Stephen (not my name btw) Something about roll over not occurred. So I emailed him back and I said wrong person intended. Also I’m pretty sure I had a membership roll over.
He advised that wasn’t the case and that I’ll need to sign up for 2021.
Double checked my member history and everything seemed in check.
Last year I kept my 2020 membership (option 1 I think)
Side note; my membership pack arrived today.

Funnily enough I got my membership pack back around the end of November but my keyrings showed up today.

There’s certainly some holes in the membership / administration team but I haven’t been too unfortunate as yet. They do not seem completely competent though.

 

[cochise]

Forum Members,

Need to alert everyone that you need to maybe check your membership for this season.

I called the Club 2x (Left VM both times) called back a week later after 2nd VM.

The reason i called was that last season i purchased a Magic Round Membership as based in QLD and seemed good value.

When COVID hit and members could not attend games (Understandable) was given the option to do the following form an email i received.

A. Pledge my membership.
B. Roll over Membership in 2021.
C. Request a refund based upon Hardship.

I opted for option B mainly because of the away the WT handed this whole pledge situation was not impressed happy for them to keep my $ and was not expecting Tickets this season to magic round essentially paid for 2 years minus tickets as a financial contribution.

Now after receiving a call back from Joel who was extremely belittling was told my member had not rolled over last year and i was not a current member.

Blamed the Marketing system would check with his Manager Nathan and i requested an email reply.
If it takes 2 calls to come back to myself a week later, get an absolute smart ass attitude on the phone i wonder what is the point of being a member.

Will await outcome, but back office looks just as inefficient as usual and certainly don't feel like a valued member.

It is very difficult to work out what you are trying to say, maybe try an edit?

Sorry few Typos in the Post but guts of the matter was

Believed i clicked on the link to roll over membership to 2021was not expecting any tickets just member rollover.

Told that i would need to purchase a new membership this season.

Customer service representing the WT had a demeaning attitude when i questioned things, was not rude to him but by the end of the call told him needed an attitude adjustment and to find out from Manager what my options are in 2021 and email me a reply this time as i no longer trust there systems in place.

I haven't dealt with Joel before. I have found Amy to be extremely helpful on the numerous times I have contacted the club and she fixed my issues when my membership didn't auto renew after last season.

 

[gallagher]

I wonder how accurate membership numbers are?

 

[cochise]

There's some weird stuff going on.

I got an email from the club to an old email address that I have kept but no longer use but have maintained to catch the old odd stray email.

The email was asking me to complete a survey about what it would take for me to become a member.

I would say that they think I have been a member in the past but that I am not currently a member.

On the same day I received 2 emails from the club to my current email address.

One of the emails was for a survey the same as described above and the second one was another survey to be completed for a current active member.

The records in the back room are seriously screwed up and I find myself having to contact the club at least once every year to confirm and sort out the current status of my membership and things like loyalty pins etc.

I recently had dealings with Joel on 2 occasions and found him to be quite helpful, that is assuming that he gave me the right information.

I do know they cant track how long people have been a member past a certain point. I have been a member since 2000 and they do not have records going that far back.

 

[tony soprano]

I was reviewing renewing again I realised there not much value in the membership thinking just to go to games as I sit fit this year and the way can select different seating option. Memberships seating not flexible

 

[happy_tiger]

There's some weird stuff going on.

I got an email from the club to an old email address that I have kept but no longer use but have maintained to catch the old odd stray email.

The email was asking me to complete a survey about what it would take for me to become a member.

I would say that they think I have been a member in the past but that I am not currently a member.

On the same day I received 2 emails from the club to my current email address.

One of the emails was for a survey the same as described above and the second one was another survey to be completed for a current active member.

The records in the back room are seriously screwed up and I find myself having to contact the club at least once every year to confirm and sort out the current status of my membership and things like loyalty pins etc.

I recently had dealings with Joel on 2 occasions and found him to be quite helpful, that is assuming that he gave me the right information.

I do know they cant track how long people have been a member past a certain point. I have been a member since 2000 and they do not have records going that far back.

Now that is bad ...really bad

 

[cochise]

Interestingly they have just launched their new membership promo video.

https://www.weststigers.com.au/news/2021/02/02/showyourstripes-by-showing-your-scarf?utm_medium=Email&utm_source=Members/Fans%20&utm_campaign=Show%20Your%20Stripes%20&utm_term=ShowYourStripes

 

[hank37w]

I wonder how accurate membership numbers are?

I have often wondered how they may fudge the numbers and someone please correct me if I am wrong.

If I buy a membership for say "Cambo" or for the "Old Girl" and then later pick up a membership for say "WankBest" I suspect that it is counted as an extra member in the numbers even though I am only 1 member.

So what is the number that the club puts up?

Is it total members or total memberships.

 

[gallagher]

I wonder how accurate membership numbers are?

I have often wondered how they may fudge the numbers and someone please correct me if I am wrong.

If I buy a membership for say "Cambo" or for the "Old Girl" and then later pick up a membership for say "WankBest" I suspect that it is counted as an extra member in the numbers even though I am only 1 member.

So what is the number that the club puts up?

Is it total members or total memberships.

I wonder how accurate membership numbers are?

I have often wondered how they may fudge the numbers and someone please correct me if I am wrong.

If I buy a membership for say "Cambo" or for the "Old Girl" and then later pick up a membership for say "WankBest" I suspect that it is counted as an extra member in the numbers even though I am only 1 member.

So what is the number that the club puts up?

Is it total members or total memberships.

That's never been answered. It's all a secret. I find it interesting our memberships have doubled since Pascoe arrived but not our crowd numbers.