Jeez you lot are precious.
He's the CEO, he has better things to do than take coaching tips off the masses.
Nonetheless Underdog, he is the front for the club and thus should deal with all matters that the investors (which is what we are as members, merchandise buyers and game-attending public are,) believe to be detrimental to the club.
When people are pouring hundreds of dollars into your coffers every year, you owe them a voice… Even if it is lip service, it is still an obligation of someone within the club to respond to concerns of fans.
I think if you want to email the CEO it is completely up to you. If you're that frustrated then by all means go ahead, but to expect a direct response straight away (particularly considering he would get heaps of these every week) is a bit much.
I don't think they have an obligation to reply to every email they receive after each loss. If we were in a crisis such as Parramatta, then there may be good reason for people to blow up big time, but we are hardly at that stage yet.
Also, just a point, you are not an 'investor' as a member, you are a customer. There are two investors in Wests Tigers and they are Balmain Tigers RLFC and the Wests Group. Investors own part of the business and get financial returns.