Disrupted Service KAYO Titans game

[Tigerbuck63]

FYI - I was watching the game last Sunday on KAYO and when the 2nd half started the service was no longer available - unexplained error???
I tried it on multiple devices TV, Laptop, Phone app none worked.

Waited a few days and made a complaint to Kayo via there website, and was about the facts and how annoying not a spray.
They came back today and gave me a 25% Credit (1 week free) for next month.

Small saving but the gesture was appreciated, this Topic is a suggestion for other members to do the same if they had the same issue, Cheers.

 

[Goldust]

I might do the same
I was raging at the time 😂 luckily the live game thread was there to keep me informed 🌝
All the forum users who post during the game are the real MVP’s

 

[mike]

FYI - I was watching the game last Sunday on KAYO and when the 2nd half started the service was no longer available - unexplained error???
I tried it on multiple devices TV, Laptop, Phone app none worked.

Waited a few days and made a complaint to Kayo via there website, and was about the facts and how annoying not a spray.
They came back today and gave me a 25% Credit (1 week free) for next month.

Small saving but the gesture was appreciated, this Topic is a suggestion for other members to do the same if they had the same issue, Cheers.

Had the same problem with Kayo and my free Kayo was about to expire. Went to Foxtel and they did a deal with the sports channel for $10/month for the next four months.

 

[Hangonaminute]

FYI - I was watching the game last Sunday on KAYO and when the 2nd half started the service was no longer available - unexplained error???
I tried it on multiple devices TV, Laptop, Phone app none worked.

Waited a few days and made a complaint to Kayo via there website, and was about the facts and how annoying not a spray.
They came back today and gave me a 25% Credit (1 week free) for next month.

Small saving but the gesture was appreciated, this Topic is a suggestion for other members to do the same if they had the same issue, Cheers.

Had the same problem with Kayo and my free Kayo was about to expire. Went to Foxtel and they did a deal with the sports channel for $10/month for the next four months.

Is that still available?

My son has Foxtel and I asked him how much to add Sports and he said $10, but when I looked it was more than Kayo

 

[TheDaBoss]

i did the same

was very annoying

but i love kayo still, just unfortunate it happend in the titanms game

 

[gallagher]

I've never had a problem since I downloaded the app to the tv. Had a few issues when casting from my phone.

 

[mike]

FYI - I was watching the game last Sunday on KAYO and when the 2nd half started the service was no longer available - unexplained error???
I tried it on multiple devices TV, Laptop, Phone app none worked.

Waited a few days and made a complaint to Kayo via there website, and was about the facts and how annoying not a spray.
They came back today and gave me a 25% Credit (1 week free) for next month.

Small saving but the gesture was appreciated, this Topic is a suggestion for other members to do the same if they had the same issue, Cheers.

Had the same problem with Kayo and my free Kayo was about to expire. Went to Foxtel and they did a deal with the sports channel for $10/month for the next four months.

Is that still available?

My son has Foxtel and I asked him how much to add Sports and he said $10, but when I looked it was more than Kayo

You have to haggle with them, but yeah they did the $10 sports deal

 

[jirskyr]

1 week free is about $5 so not worth the hassle, but I appreciate the effort to let everyone know.

I think most people had the feed issue during the Titans game. Worst for me was the dog knocked the remote so I thought for some time it was the dog's fault.

 

[JD Tiger]

Thanks for the tip, I have left Kayo a respectful complaint also, I'll let you know how that goes.

 

[cochise]

i did the same

was very annoying

but i love kayo still, just unfortunate it happend in the titanms game

Depends on which part of the game, I wish I missed some of it,

 

[TheDaBoss]

i did the same

was very annoying

but i love kayo still, just unfortunate it happend in the titanms game


Depends on which part of the game, I wish I missed some of it,

towards the end
which was the worst part

 

[diedpretty]

it happened in the replay as well - i couldn't watch the game live and when i went to watch later - just said technical problems - checked the forum and saw the meltdown so didn't bother watching the game.

 

[Tiger_Steve]

it happened in the replay as well - i couldn't watch the game live and when i went to watch later - just said technical problems - checked the forum and saw the meltdown so didn't bother watching the game.

Was there a meltdown?

 

[JD Tiger]

Thanks for the tip, I have left Kayo a respectful complaint also, I'll let you know how that goes.

I got the same response back @Tigerbuck63 thank you.

"Hey ####,

Thanks for getting in touch about the issue you experienced viewing content on Kayo last weekend, we're sorry for that interruption, that shouldn’t have happened.

To make up for it, we’d like to give you a week on us. This means, we’ll add a credit of 25% to your account on your next bill.

Cheers,
Maggie

Your Support Crew"

 

[nrlsurvivor]

I sent them feedback on the night and promptly received an email that evening with the discount offer. I must admit it was the first time I’ve ever experienced a Kayo outage. It’s a shame it happened during the match. I just waited it out and watched the rest of the match at around 10pm in the evening without knowing the score, so it was like it was live. Reflecting on the experience, I can cop a technical error so long as the provider responds promptly and with genuine empathy for the customer. I think their response was all class.

 

[the_third]

Thanks for the tip, I have left Kayo a respectful complaint also, I'll let you know how that goes.

I had the refund granted during the game. It was a direct, but not rude complaint that I kept it during covid to support them and really only keep it to watch tigers games. Then pointed out how annoyed I was

 

[AJ1]

For those unaware and with Telstra, you get Kayo for $15pm instead of $25pm

https://www.telstra.com.au/tv-movies-music/kayo?tc=G|BMM|D|Addon|BRAND|Kayo&gclsrc=aw.ds&&gclid=Cj0KCQjwrIf3BRD1ARIsAMuugNtJCV33Sas9lsijnCJ8b7qRwY5_-Gic7YYAVG-Ge1Z_hq-4Qf5tF8YaApgrEALw_wcB

 

[Tigerbuck63]

For those unaware and with Telstra, you get Kayo for $15pm instead of $25pm

https://www.telstra.com.au/tv-movies-music/kayo?tc=G|BMM|D|Addon|BRAND|Kayo&gclsrc=aw.ds&&gclid=Cj0KCQjwrIf3BRD1ARIsAMuugNtJCV33Sas9lsijnCJ8b7qRwY5_-Gic7YYAVG-Ge1Z_hq-4Qf5tF8YaApgrEALw_wcB

Thanks i have bookmarked the page and after discount is applied next month will subscribe saving 40$% will take that, i am glad i posted the issue now as obtained additional saving, much appreciated.

 

[Moh]

Good top OP.

This really pissed me off during the game, had to switch off from the live thread and waited for 2hrs before I could finish the game avoiding spoilers.

 

[TigerSJ]

Had the same experience as well - last 15 mins or so of the game but couldn't get it back working for quite a while after. Lucky I am with Telstra on my mobile so I was able to watch the balance on the NRL Live phone app. Thanks for the discount tip AJ1- I'll try touse it from next month onwards.