E-Toll E-tags

innsaneink

Well-known member
Any body get an email from transport NSW. about E Tags?
I may as well be trying to read Japanese dunno wth they're on about



Dear innsaneink

Transport for NSW is always looking to improve our customers’ experience and provide greater value. As part of this commitment, we are currently phasing out E-Toll tag deposits and crediting back deposits into account balances for customers to use towards toll-road travel.

What this means for you

You will receive a credit of $40 in your E-Toll account 14938276 for the eligible tag deposits you have paid.

The credit will appear on your October E-Toll statement as “account credit”.

The amount of credit you will receive depends on how many tag deposits you have paid. Only tag deposits that have been paid and we’ve held will be credited back.

What you need to do

There is nothing you need to do. There is no change to the way you use your tag or your account.

The additional balance on your account can be used towards your tolls or your outstanding toll notices. To use your credit to pay an outstanding toll notice, you will need to log on to the toll provider’s website and transfer the outstanding toll notice to your tag account by selecting “pay by tag”.

Also, just a reminder to please return any tags you no longer use. To find out how to return your E-Tag, visit myetoll.transport.nsw.gov.au/help-and-faqs/faulty-damaged-lost-or-stolen-tags.

If your tag is lost or stolen, you can report it through your online account. If your tag is stolen and you have a recent police event number, please contact our call centre on 13 18 65 to report the incident.

If you have any questions about your E-Toll account, please visit myetoll.transport.nsw.gov.au or call
13 18 65.

Regards,

The E-Toll Team
 
Didn't get one but it appears they used to ask for a deposit for the etag, probably because they used ot have 'a value'. Now there is no value to them so instead of having to return the money to your bank account they want to transfer it to your account as credit. (Probably will save them money to do so.)
 
@innsaneink said in [E\-Toll E\-tags](/post/1496410) said:
Any body get an email from transport NSW. about E Tags?
I may as well be trying to read Japanese dunno wth they're on about



Dear innsaneink

Transport for NSW is always looking to improve our customers’ experience and provide greater value. As part of this commitment, we are currently phasing out E-Toll tag deposits and crediting back deposits into account balances for customers to use towards toll-road travel.

What this means for you

You will receive a credit of $40 in your E-Toll account 14938276 for the eligible tag deposits you have paid.

The credit will appear on your October E-Toll statement as “account credit”.

The amount of credit you will receive depends on how many tag deposits you have paid. Only tag deposits that have been paid and we’ve held will be credited back.

What you need to do

There is nothing you need to do. There is no change to the way you use your tag or your account.

The additional balance on your account can be used towards your tolls or your outstanding toll notices. To use your credit to pay an outstanding toll notice, you will need to log on to the toll provider’s website and transfer the outstanding toll notice to your tag account by selecting “pay by tag”.

Also, just a reminder to please return any tags you no longer use. To find out how to return your E-Tag, visit myetoll.transport.nsw.gov.au/help-and-faqs/faulty-damaged-lost-or-stolen-tags.

If your tag is lost or stolen, you can report it through your online account. If your tag is stolen and you have a recent police event number, please contact our call centre on 13 18 65 to report the incident.

If you have any questions about your E-Toll account, please visit myetoll.transport.nsw.gov.au or call
13 18 65.

Regards,

The E-Toll Team

They are no longer collecting a deposit for your tag so will be paying your deposit back by adding $40 to your account
 
@innsaneink said in [E\-Toll E\-tags](/post/1496410) said:
Any body get an email from transport NSW. about E Tags?
I may as well be trying to read Japanese dunno wth they're on about



Dear innsaneink

Transport for NSW is always looking to improve our customers’ experience and provide greater value. As part of this commitment, we are currently phasing out E-Toll tag deposits and crediting back deposits into account balances for customers to use towards toll-road travel.

What this means for you

You will receive a credit of $40 in your E-Toll account 14938276 for the eligible tag deposits you have paid.

The credit will appear on your October E-Toll statement as “account credit”.

The amount of credit you will receive depends on how many tag deposits you have paid. Only tag deposits that have been paid and we’ve held will be credited back.

What you need to do

There is nothing you need to do. There is no change to the way you use your tag or your account.

The additional balance on your account can be used towards your tolls or your outstanding toll notices. To use your credit to pay an outstanding toll notice, you will need to log on to the toll provider’s website and transfer the outstanding toll notice to your tag account by selecting “pay by tag”.

Also, just a reminder to please return any tags you no longer use. To find out how to return your E-Tag, visit myetoll.transport.nsw.gov.au/help-and-faqs/faulty-damaged-lost-or-stolen-tags.

If your tag is lost or stolen, you can report it through your online account. If your tag is stolen and you have a recent police event number, please contact our call centre on 13 18 65 to report the incident.

If you have any questions about your E-Toll account, please visit myetoll.transport.nsw.gov.au or call
13 18 65.

Regards,

The E-Toll Team

I got one too Ink and just like what the others said - they are returning the money to you in the form of a credit put into your Etag
 
@prattenparkmagpie said in [E\-Toll E\-tags](/post/1496486) said:
Transport for NSW took a while to get around to it, Transurban (Linkt) did this on June 1 and credited my etag deposits back then.

Yep, me too Pratten
 
@innsaneink said in [E\-Toll E\-tags](/post/1496532) said:
Geez thanks guys.... Why can't these govt depts speak simple.english like us blokes?

I had to read that a couple of times went they sent it to me as well. I didn’t even know they had held a deposit
 
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