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@Zaibatsu said:Renewed mine not long ago but had a lot of problems doing it through the website, I kept getting errors, I took some screenshots and emailed them to the club asking what I should do and thankfully a lady helped me out and fixed it up for me over the phone.
I hope the site issues aren't happening to others and causing some people not to sign up though!
@sunshine coast tiger said:Is anyone else waiting for their membership card to arrive? I received an email stating that it had been posted but could take 3 weeks to arrive. Do they send it around the world 3 times before it gets across Sydney?
They are nice to deal with on the phone but to send a membership 4 weeks after it was ordered and paid for does not make me feel they are highly organised. They could send a paper ticket that arrived in 2 days but it is a good month before the membership pack and card is sent yet alone delivered.
@jctiger said:@sunshine coast tiger said:Is anyone else waiting for their membership card to arrive? I received an email stating that it had been posted but could take 3 weeks to arrive. Do they send it around the world 3 times before it gets across Sydney?
They are nice to deal with on the phone but to send a membership 4 weeks after it was ordered and paid for does not make me feel they are highly organised. They could send a paper ticket that arrived in 2 days but it is a good month before the membership pack and card is sent yet alone delivered.
I got the same email telling me the memberships had been dispatched on Thursday and they should arrive in 3 weeks. I rang them up to tell them I need it for Fridays game against Souths so they emailed me a ticket that same day to cover all my ANZ games as well as 4 CSS games ( which I already have a members pass to ). Can't complain about that.
I don't know why everyone has issues with them. Every time I call them they are always more the happy to help me out
I have Family Gold Class membership for CSS and the couldn't resist the prices to join again with a Family Gold Claws for ANZ
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@Bones said:Apparently 500 new members since friday. Let hope we can keep the momentum.
I was told when I purchased that the kits come direct from China. Probably explains the delays in delivery. Would be good if the club had a small amount of stock to keep lead times down.