Buttface
Well-known member
I ordered members pack and paid extra for fast delivery, within 12 days instead of 14.
It’s day 15 so I rang and explained the sitch to Brodie, who said “It comes from China so it’s about 4 weeks unless you ordered before the the Xmas cutoff”. So I explained again how I had paid extra for delivery within 12 days, it’s now day 15 so I would like to be reimbursed the difference. Brodie again mentioned the Xmas cutoff and 4 weeks. So I said to Brodie stop reading the script and listen to what I am saying and explained yet again to which he finally said “oh, you like a refund on the delivery fee?” I said yes.
So he is going to talk to his team and get back to me asap. Now it’s not the $20 delivery I have an issue with, it’s that fact that this also happened last year and I let it go. So we’ll see what the “team” has to say.
It’s day 15 so I rang and explained the sitch to Brodie, who said “It comes from China so it’s about 4 weeks unless you ordered before the the Xmas cutoff”. So I explained again how I had paid extra for delivery within 12 days, it’s now day 15 so I would like to be reimbursed the difference. Brodie again mentioned the Xmas cutoff and 4 weeks. So I said to Brodie stop reading the script and listen to what I am saying and explained yet again to which he finally said “oh, you like a refund on the delivery fee?” I said yes.
So he is going to talk to his team and get back to me asap. Now it’s not the $20 delivery I have an issue with, it’s that fact that this also happened last year and I let it go. So we’ll see what the “team” has to say.