So 5 weeks have passed and still no television.
It took 2 weeks for the damaged one to get checked off at Sony and now another four days just to dispatch the new television even though I had been given priority and it would be asap.
Received a text with a connote number for the first time (nothing for first delivery or return pick up). Estimated date for arrival at Nambucca from Sydney - 29 September, another 12 days.
Sony - you legends.
Will be sending the Managing Director a letter explaining why I will never buy Sony again. Won't mean 3/5ths of sfa to him but gives me the satisfaction having my say.