Shopping Nightmares

[Rock Hopper Steve]

So 5 weeks have passed and still no television.
It took 2 weeks for the damaged one to get checked off at Sony and now another four days just to dispatch the new television even though I had been given priority and it would be asap.
Received a text with a connote number for the first time (nothing for first delivery or return pick up). Estimated date for arrival at Nambucca from Sydney - 29 September, another 12 days.
Sony - you legends.
Will be sending the Managing Director a letter explaining why I will never buy Sony again. Won't mean 3/5ths of sfa to him but gives me the satisfaction having my say.

Tear them a new one on TV reviews, forums and social media mickey, bad publicity brings lower sales, where it hurts.

 

[happy_tiger]

Tear them a new one on TV reviews, forums and social media mickey, bad publicity brings lower sales, where it hurts.

I love it how suppliers say something is going to take 10 plus days to deliver something
56 years ago we got a spaceship to the moon in 4 days ......and yet all the years later it takes 14 days to send a parcel 500 kms ......something not right when they won't send something till x amount of kgs or parcels in reached

 

[Rock Hopper Steve]

I love it how suppliers say something is going to take 10 plus days to deliver something
56 years ago we got a spaceship to the moon in 4 days ......and yet all the years later it takes 14 days to send a parcel 500 kms ......something not right when they won't send something till x amount of kgs or parcels in reached

Old Cindy Lauper song quote.......money, money changes everything.
Once they get a sale they don't give a F, it cost them money to replace and send out so they do it the most cost saving way possible.

They don't care if it takes forever and inconveniences the customer.

 

[mikey]

In the post!!! Old school.
I hope you signed it with ya blood sweat and tears.

No other choice. A lot of corporate websites dos not let you know their postal address as they want to channel everything through their app or call centre. Most do not list a general phone number either these days.
I had to search for a couple of hours to find out who the managing director is currently but believe I found my man 🙂.

 

[mikey]

Tear them a new one on TV reviews, forums and social media mickey, bad publicity brings lower sales, where it hurts.

Just need to find the right place. Their Facebook page already has my thoughts but it is not well-subscribed so little impact. Probably got more reach here atm. Was going to do a product review of course but focussing on the lack of service, this says don't bother.