Shopping Nightmares

[Rock Hopper Steve]

So 5 weeks have passed and still no television.
It took 2 weeks for the damaged one to get checked off at Sony and now another four days just to dispatch the new television even though I had been given priority and it would be asap.
Received a text with a connote number for the first time (nothing for first delivery or return pick up). Estimated date for arrival at Nambucca from Sydney - 29 September, another 12 days.
Sony - you legends.
Will be sending the Managing Director a letter explaining why I will never buy Sony again. Won't mean 3/5ths of sfa to him but gives me the satisfaction having my say.

Tear them a new one on TV reviews, forums and social media mikey, bad publicity brings lower sales, where it hurts.

 

[happy_tiger]

Tear them a new one on TV reviews, forums and social media mickey, bad publicity brings lower sales, where it hurts.

I love it how suppliers say something is going to take 10 plus days to deliver something
56 years ago we got a spaceship to the moon in 4 days ......and yet all the years later it takes 14 days to send a parcel 500 kms ......something not right when they won't send something till x amount of kgs or parcels in reached

 

[Rock Hopper Steve]

I love it how suppliers say something is going to take 10 plus days to deliver something
56 years ago we got a spaceship to the moon in 4 days ......and yet all the years later it takes 14 days to send a parcel 500 kms ......something not right when they won't send something till x amount of kgs or parcels in reached

Old Cindy Lauper song quote.......money, money changes everything.
Once they get a sale they don't give a F, it cost them money to replace and send out so they do it the most cost saving way possible.

They don't care if it takes forever and inconveniences the customer.

 

[mikey]

In the post!!! Old school.
I hope you signed it with ya blood sweat and tears.

No other choice. A lot of corporate websites dos not let you know their postal address as they want to channel everything through their app or call centre. Most do not list a general phone number either these days.
I had to search for a couple of hours to find out who the managing director is currently but believe I found my man 🙂.

 

[mikey]

Tear them a new one on TV reviews, forums and social media mickey, bad publicity brings lower sales, where it hurts.

Just need to find the right place. Their Facebook page already has my thoughts but it is not well-subscribed so little impact. Probably got more reach here atm. Was going to do a product review of course but focussing on the lack of service, this says don't bother.

 

[mikey]

So, after letting them know I was sending the letter to senior management, all of a sudden the team leader starts writing proper emails (He still addresses the email as - Hey Michael - ffs I hate people treating me like I'm a buddy in business).
He offered me staff rates for almost any product - my reply was no thanks.
Hopefully it'll be here before 29 September.

 

[Merlot]

Guy across the road is just a general pest , more so about his consumer rites.
Offered a satisfaction hack - you email the consumer ombudsman , they in turn force the company to engage in meaningful dialogue with disgruntled consumer with in 3?days or fines start mounting up.
Basically by engaging the ombudsman it puts you to the front of the que, apparently
Said pest gloated he has had issues fixed with telecommunication , power , oz post, grocery stores etc resolved within an average18 days ,

 

[mikey]

Guy across the road is just a general pest , more so about his consumer rites.
Offered a satisfaction hack - you email the consumer ombudsman , they in turn force the company to engage in meaningful dialogue with disgruntled consumer with in 3?days or fines start mounting up.
Basically by engaging the ombudsman it puts you to the front of the que, apparently
Said pest gloated he has had issues fixed with telecommunication , power , oz post, grocery stores etc resolved within an average18 days ,

I did get Fair Trading on to and got some movement with them. They said they can do nothing about shit service- i.e. they can take as much time as they like. Not only that but Fair Trading are toothless tigers; can't enforce anything. Nice people though.

 

[Merlot]

I did get Fair Trading on to and got some movement with them. They said they can do nothing about shit service- i.e. they can take as much time as they like. Not only that but Fair Trading are toothless tigers; can't enforce anything. Nice people though.

story was told a long time ago , he said , ???? ombudsman .
You come across as taking it in your stride - personally i would be ropeable, very shoddy treatment you've copped.

 

[mikey]

story was told a long time ago , he said , ???? ombudsman .
You come across as taking it in your stride - personally i would be ropeable, very shoddy treatment you've copped.

If I was a radical of some sort I would have sort the old eye for an eye 🙂
Don't worry - revenge is a dish best served cold and I have lashings ready for them. Just need to wait until the television arrives and can ascertain it works properly.
The letter I sent, if it does make it to the managing director, will cause shit down the chain as high-floaters don't like it when minions don't shield them from the truth.
Also, getting angry with the people you are dealing with doesn't help you - be nice but let them know you are frustrated not with them but the system in place. That strategy gives me a buffer when I start to lose the plot. At the end of the day, they are only doing what theu are told to.

 

[Merlot]

i involved fair trading once .They talked themselves up as a heavy weight (sounded to good to b true ), able to go the whole 10 rounds. Stopped calling me to gloat ,when push came to shove, finally answered on my 5th call back admitting they wouldn;t know their way out of a soggy paper bag ,
The government industrial advise line is just as toothless , they prattle on and finish each speech with ,it may or may not hold up in court

 

[tigerballs]

i involved fair trading once .They talked themselves up as a heavy weight (sounded to good to b true ), able to go the whole 10 rounds. Stopped calling me to gloat ,when push came to shove, finally answered on my 5th call back admitting they wouldn;t know their way out of a soggy paper bag ,
The government industrial advise line is just as toothless , they prattle on and finish each speech with ,it may or may not hold up in court

My mum bought an electric jug back in the 80's from I think it was an Electrovision store. The thing shorted out the first time she used it and scared the shit out of her, so she took it back to the store the next day, Bloke in the store told her, more or less, bad luck, she must have misused it. So I took it back down to the store and pitched it through the front door into a shelf full of small appliances, then went in and asked the bloke for a refund.
He called the cops instead but it was almost worth the cost of a jug.

 

[Merlot]

My mum bought an electric jug back in the 80's from I think it was an Electrovision store. The thing shorted out the first time she used it and scared the shit out of her, so she took it back to the store the next day, Bloke in the store told her, more or less, bad luck, she must have misused it. So I took it back down to the store and pitched it through the front door into a shelf full of small appliances, then went in and asked the bloke for a refund.
He called the cops instead but it was almost worth the cost of a jug.

Mum would have been so proud of you - lovey dovey emoji

 

[Merlot]

My mum bought an electric jug back in the 80's from I think it was an Electrovision store. The thing shorted out the first time she used it and scared the shit out of her, so she took it back to the store the next day, Bloke in the store told her, more or less, bad luck, she must have misused it. So I took it back down to the store and pitched it through the front door into a shelf full of small appliances, then went in and asked the bloke for a refund.
He called the cops instead but it was almost worth the cost of a jug.

think it was you did a Dick Smith Nostalgia , we used to wait for the cops to kick the door in ,load up the cars ,tell all there is nothing to see here and only grab an item each x 3 before the glazier , locksmith etc got there .
Joe the gadget man at his public appearances at Knock n Kirby's could not be rattled . chilled dude.
Shop security was easy to work , until the 90's . 1 distracts said dick , and 2 load up and walked out the doors , simples
Jeanie Little wanted to take me home , but i was to young , but gave me a good look up her skirt and asked if i enjoyed that. lol
Marty n his Emu are frauds

 

[jadtiger]

think it was you did a Dick Smith Nostalgia , we used to wait for the cops to kick the door in ,load up the cars ,tell all there is nothing to see here and only grab an item each x 3 before the glazier , locksmith etc got there .
Joe the gadget man at his public appearances at Knock n Kirby's could not be rattled . chilled dude.
Shop security was easy to work , until the 90's . 1 distracts said dick , and 2 load up and walked out the doors , simples
Jeanie Little wanted to take me home , but i was to young , but gave me a good look up her skirt and asked if i enjoyed that. lol
Marty n his Emu are frauds

Jeannie Little's voice would have been more than enough to remove all erotic thoughts,it was horrendous.

 

[Merlot]

Jeannie Little's voice would have been more than enough to remove all erotic thoughts,it was horrendous.

she was an ocker living in Turrumurra ,voice was just a prop